Phone: 508-457-7461

Toll Free: 866-518-6877

Do you have travel insurance questions? Is travel insurance right for you? Check out the following most asked questions about travel insurance, if you have any questions please call our office at 508-457-7461 or you can email us at info@fungetaways1.com

Is your Travel Insurance offered through a licensed insurance carrier?

Yes! We are proud to partner with Trip Mate. They are endorsed by the American Bus Association are committed to providing groups with dependable coverage at a great value while providing excellent customer service.

What trips can I purchase Travel Insurance for and when can I buy it?

Travel insurance with Trip Mate can be purchased for any of our multiday tours (keep reading for information on protection for singe day tours). For all insurance types, it must be purchased no later than your final trip payment date.

What about single day tours? Is coverage available for that?

Yes! For single day tours we have come up with an affordable option to protect you from unforeseen cancellations. For any single day tour you may purchase CANCELLATION PROTECTION. Cancellation Protection is just that, it will allow you to cancel your tour up until the morning of departure and receive a refund for the full cost of your trip. It does not provide any medical coverage for accidents, it is strictly for cancellation. Cancellation Protection covers the most common reasons for cancelling a tour; illness or injury of you or your traveling partner or a family emergency. It does not cover cancellation related to the weather or if you just changed your mind on the tour. Cancellation Protection can be added to any single day tour for the affordable rate of $10.00 per person ($20.00 per person for trips that involve theater or sporting event tickets). If you need to cancel your trip, there is an easy form to fill out and proof of illness is required.

Can I cancel for any reason?

Not quite. Trip Mate can cover the most common reasons for cancelling. Call for full insurance details, but the following common reasons for cancelling are all covered in full: illness or injury of the traveler, your travel partner, or your immediate family members, death in the family, traveler’s primary residence being made unlivable (fire, burglary, etc), or if you have jury duty. They will not cover cancellations for financial reasons, or if you simply change your mind about the trip. They also will not cover cancellation for weather related reasons (other than some large weather systems like hurricanes).

Let’s say Mary & Alice are friends traveling together on an overnight tour. Mary got the flu the day before the tour and has to cancel her tour. If Mary has insurance she can cancel for a full refund. If Alice also purchased insurance and didn’t want to travel alone, she could cancel for a full refund, because her traveling partner was ill, or if she still wanted to travel as a single, would be eligible for coverage to cover the cost of the single supplement charge.

What is involved in filing an insurance claim, and how long does it take to receive reimbursement?

If you need to cancel your tour (or if your trip is cut short), simply call Funtastic Getaways and we will contact Trip Mate and set the claim up for you. Once the claim is on record, they will send you some paperwork to fill out about your trip and will request a few documents. In general, they need a copy of your paid invoice, a copy of our cancellation policy, dates payments were made on the trip, and the details of the trip. When your trip is cancelled, Funtastic Getaways will automatically send you a copy of all documents on our end so you don’t need to worry about finding them. We try to make it as easy as possible for you! The only other things you will need to supply is proof of your reason for cancellation (your doctor will have a form to sign in case of illness) and proof of payment (cancelled check, credit card statement). Generally, once they receive all your documents back, the claim review takes only a few days.

Do I need travel insurance?

This question is largely based on how comfortable you are with not having insurance. When you first book your trip, of course your plan is to enjoy the tour! But there are hundreds of unplanned circumstances that could cause you to cancel your trip before departure, return home early or force you to seek emergency medical treatment while traveling. It’s nice to not have to worry about the” what ifs” and just enjoy your tour. The choice to buy travel insurance is up to you. Travel can be a large investment and many people feel better knowing their investment can be protected.

I can offer a few instances that we have experienced that highlight the benefits of travel insurance.

We had a couple who, while enroute to their bus pickup location, was involved in an automobile accident. Thankfully, they were alright, but did require a trip to the emergency room causing them to miss the bus. They were reimbursed in full for their missed trip. On a recent trip south we had a couple that unfortunately had a family member pass away back home while they were on the tour. They were able to submit a claim for not only the unused portion of their trip, but also for airfare for them to return home early. A few years ago, we had a snow storm that knocked out power for several days. While the roads were safe for travel, one of our customers did not feel safe about leaving her home unattended while the power was out. She was able to cancel her tour and receive reimbursement for her missed trip.

These are just examples of recent payouts and should not be construed as a promise to pay. All claims submitted are subject to review and are processed according to the terms and limitations of the plan.

Does travel insurance cover more than trip cancellation?

Yes! In addition to trip cancellation, Trip Mate provides coverage for medical issues you may have while traveling as well as costs you may incur from lost luggage and airline delays. Below is an outline of the benefits of travel insurance:

Trip Cancellation 100% of trip cost

Trip Interuption 150% of trip cost up to $50,000

Travel Delay (over 6 hours) $150 per day, $750 maximum

Medical & Dental $50,000

Emergency Assistance/Transportation $250,000

Baggage Claims $2,500

Baggage Delay (over 12 hours) $250